Returns

We accept returns only when a saree arrives damaged, with an unboxing video as proof.

What we accept

Damage on arrival, shown in an unboxing video.

The video

Record one continuous video that starts with the sealed parcel and runs until the saree is unfolded.

How to raise a return

Within 2 days of delivery, open the order in your account, choose Report damage, and upload the video (up to 100 MB).

What we cannot accept

Slight colour variation from the photos, change of mind, damage after delivery, or a claim without a video.

Refunds

We review every request within 2 working days. If we approve it, we arrange a pickup at our cost and refund you in full, shipping included, to your original payment method within 7 working days of the saree reaching us. Your bank may take a few more days.